With the advent of technological advance and the growing use of internet around the world, no service goes completely free of any cyber threats, not even if your organisation is as big as Time Warner Cable. The television network providing giant was recently in the throes of a serious security breach which was immediately alerted to users.
Time Warner Cable informed users that there could have been a situation where the passwords and other account related information was temporarily compromised. Although no major damage seems to have been inflicted, this is a warning signal for the company to tighten up security even further. TWC was alerted by Federal Bureau of Investigation about the issue, to which the VP of Public Relations, Nathalie Burgos responded by saying that she was confident of the TWC systems capability of protecting user information and that there was no evident breach, but investigations were still being run. Burgos is of the view that the information tap could be the result of malware that the server encountered, further being unable to prevent a phishing attack.
However, the organization feels that up to 320,000 accounts of customers may have been compromised. Although there is no exact proof that that many number of accounts were actually hacked, the Time Warner Cable took initiatives to inform all the customers under threat to be quick in changing the passwords of the accounts that they were using. This would be the best way to stem the leak in the system for the time being; the company already has the experts working on the causes of the breach and a means of fixing it.
The company has advised users who feel that their accounts might have been hacked should immediately get in touch with the Time Warner cable team at 1-844-899-8913. For those who rely on the company for their business needs should reach the helplines at 1-866-892-4249.